ixnodes, operated by Innovatex Digital FZCO (IFZA, Dubai, license no. 49371), respects intellectual property rights and expects its customers and their end users to do the same. This policy describes how to report copyright infringement and other abuse, and how we respond. It is incorporated into and forms part of our Terms of Service and complements our Acceptable Use Policy.
1DESIGNATED ABUSE CONTACT
All abuse reports, including copyright complaints, should be sent to:
abuse@ixnodes.com
We operate automated and manual abuse monitoring across our network and participate in abuse clearinghouse programs (including Shadowserver).
2SUBMITTING A COPYRIGHT COMPLAINT
To report content you believe infringes your copyright, send a written notice to abuse@ixnodes.com including:
2.1Identification of the copyrighted work you claim has been infringed.
2.2Identification of the allegedly infringing material and information reasonably sufficient to locate it (for example, the URL or IP address).
2.3Your contact information (name, address, email, phone).
2.4A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
2.5A statement that the information in your notice is accurate and, under penalty of perjury where applicable, that you are authorized to act on behalf of the copyright owner.
2.6Your physical or electronic signature.
Incomplete notices may delay processing.
3HOW WE RESPOND
3.1On receipt of a valid complaint, we will review it and, where appropriate, forward it to the responsible customer and/or request removal of the allegedly infringing material within a stated timeframe.
3.2As an infrastructure provider, we generally require the customer to action the removal. Where the customer fails to respond or the situation warrants, we may disable access to the material or suspend the affected Service.
3.3For severe or repeated infringement, we may terminate the Account.
4COUNTER-NOTICE
If your material was removed or disabled and you believe this was in error, you may submit a counter-notice to abuse@ixnodes.com identifying the material, stating your good-faith belief that it was removed by mistake or misidentification, and providing your contact information and consent to jurisdiction as applicable. We will evaluate counter-notices in good faith.
5OTHER ABUSE
5.1Reports of spam, malware, phishing, network attacks, fraud, or other abuse should also be sent to abuse@ixnodes.com, with as much detail as possible (timestamps, IP addresses, logs, headers).
5.2We handle such reports under our Acceptable Use Policy, which sets out the range of enforcement actions available to us, up to and including immediate suspension or termination for severe cases.
6LAW ENFORCEMENT AND LEGAL REQUESTS
We cooperate with valid legal requests from competent authorities consistent with applicable law and our Privacy Policy and Data Processing Agreement. As a UAE entity, ixnodes is not subject to the US CLOUD Act and discloses customer data only as required by law validly binding on ixnodes.
7REPEAT INFRINGERS
We maintain a policy of terminating, in appropriate circumstances, the Accounts of customers who are repeat infringers.
8NO WAIVER
Our handling of any report does not waive any right or remedy available to us under the Terms of Service, the AUP, or applicable law.