This Privacy Policy explains how Innovatex Digital FZCO (IFZA, Dubai, license no. 49371), operating as ixnodes ("ixnodes", "we", "us"), collects, uses, and protects personal data when you use our website and Services. We act as a data controller in respect of the personal data described below. Where we process personal data contained within your hosted Content on your behalf, we act as a data processor under our Data Processing Agreement.
We are committed to handling personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable UAE data protection law.
1WHO WE ARE
Controller: Innovatex Digital FZCO (ixnodes) Address: IFZA, Dubai, United Arab Emirates License: 49371 Privacy contact: privacy@ixnodes.com
2PERSONAL DATA WE COLLECT
2.1Account and contact data: name, email address, postal address, phone number, company name, and business identifiers you provide on registration.
2.2Billing data: billing address, tax/VAT identifiers, and payment-related information. Card details are processed by our payment provider (Stripe) and cryptocurrency payments by Cryptomus; we do not store full card numbers.
2.3Verification data: where KYC or fraud checks apply, identity or business verification information.
2.4Technical and usage data: IP addresses, log data, timestamps, device and browser information, and records of your interactions with the portal and Services.
2.5Support data: information you provide when you contact support.
2.6Abuse and security data: information collected through abuse monitoring and security systems, including traffic metadata and forensic records, used to protect our network and comply with legal obligations.
3HOW WE USE PERSONAL DATA AND LEGAL BASES
We process personal data for the following purposes and on the following legal bases under the GDPR:
3.1To provide and operate the Services and your Account — performance of a contract.
3.2To process payments, invoicing, and collections — performance of a contract and legal obligation.
3.3To verify identity and prevent fraud and abuse — legitimate interests and legal obligation.
3.4To maintain security, monitor for abuse, and protect our network and other customers — legitimate interests and legal obligation.
3.5To provide support and communicate service-related notices — performance of a contract and legitimate interests.
3.6To comply with legal, regulatory, and law-enforcement obligations — legal obligation.
3.7To send marketing communications, where permitted — consent or legitimate interests, with an opt-out available at any time.
4SUB-PROCESSORS AND THIRD PARTIES
We use trusted third parties to provide the Services. These may include:
- Hetzner (infrastructure / data center, Germany)
- Stripe (card payment processing)
- Cryptomus (cryptocurrency payment processing)
- Mailgun (transactional email delivery)
- Cloudflare (network, DNS, and security services)
These providers process personal data on our behalf under appropriate data protection terms. A current list of sub-processors is available on request.
5INTERNATIONAL DATA TRANSFERS
5.1ixnodes is operated by a UAE entity, with primary infrastructure currently located in Germany (EU). Personal data may be transferred between the EU/EEA and the UAE and other jurisdictions where we or our sub-processors operate.
5.2The UAE is not currently subject to an EU adequacy decision. Where we transfer personal data of EU/EEA individuals outside the EEA, we rely on appropriate safeguards, including the EU Standard Contractual Clauses (SCCs), as set out in our Data Processing Agreement.
5.3As a UAE-domiciled provider, ixnodes is not subject to the United States CLOUD Act. This is described further in our Data Processing Agreement.
6DATA RETENTION
6.1We retain Account and billing data for as long as your Account is active and thereafter as required to meet legal, tax, accounting, and dispute-resolution obligations.
6.2Technical, log, and abuse/forensic data are retained for limited periods appropriate to their purpose (for example, security forensic snapshots are retained for a limited window before deletion).
6.3We delete or anonymize personal data when it is no longer required for the purposes for which it was collected.
7YOUR RIGHTS
Subject to applicable law, you have the right to: access your personal data; rectify inaccurate data; erase data; restrict or object to processing; data portability; and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority.
To exercise your rights, contact privacy@ixnodes.com. We may need to verify your identity before responding. Where we process data on behalf of a customer as a processor, requests should be directed to that customer as controller.
8SECURITY
We implement technical and organizational measures appropriate to the risk, including network controls, access controls, encryption in transit, monitoring, and abuse detection. No system is completely secure, and you are responsible for the security of your own deployments and Content.
9COOKIES
Our website uses cookies and similar technologies as described in our Cookie Policy.
10CHILDREN
The Services are not directed to individuals under 18, and we do not knowingly collect their personal data.
11CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Material changes will be notified through the portal or by email. The "Last updated" date reflects the latest version.